We advise our customers to carefully read the return and refund policies, if you encounter any problems, we encourage you to send support requests via email, avoiding unnecessary disputes and complaints.
ABOUT OUR PRODUCT
We offer factory-direct UA versions of limited edition shoes. These factories use the same raw materials and manufacturing processes as the factories that produce authentic products. Therefore, the finished quality of UA products is very good, not inferior to authentic products. Please note that since they are UA, this means that they cannot be resold on websites like StockX and GOAT for profit.
We will assume that you have agreed to the quality of our products once you have placed your order and completed the payment for the order.
If you would like to receive inspection photos for approval prior to shipping, please contact us via mail [email protected]
ORDER ADJUSTMENT/CANCELLATION
After finalizing the checkout of an order, you may adjust its information by contacting us via [email protected] within 24 hours. If you do not make any changes to your order within 24 hours, the order will be sent to process, and you will have to wait the right to adjust the order details or to cancel it.
RETURN POLICY
We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
You can request a return or a replacement in the following cases:
- Printed products are not clear, blurred.
- The printing position is not centered as described on the website.
- Wrong product delivered in the order, or part of the order is wrong.
- Damaged by transportation: torn, stretched.
- The product has the wrong size or color as described.
- Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests.
Eligible for a return
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a return
You need to contact us at [email protected]. A returns address will be provided to you once your return has been accepted. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
Thus, if you have an issue with your order, please contact us via [email protected] within 14 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.
If the item is as described but you want to return product:
To make a return please e-mail us or Contact Us Page, we will send to you the return address.
Customers must send the package exactly how they received it in mint condition, then send us the receipt and tracking number of the shipment and we will issue a refund. The return shipping cost will be paid by the customer.
Please be informed that a management, processing, transaction and restock fee (20% of your total order value) will be applied for this return. Once we received your return, we will issue a partial refund to you after deducting the above fees.• You will be responsible for paying for your own shipping costs for returning your item(s).
REFUND POLICY
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
DISCLAIMERS
You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.
We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.
When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.
We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal. Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at [email protected] as soon as possible to receive prompt support